Grand Health Pharmacy Privacy Notice

Our contact details

Name: Grand Health Pharmacy

Address: 38 Stelling Road, Erith DA8 3JH

Phone Number: 01322 348984




The type of personal information we collect

We currently collect and process the following information:

  • Contact details such as name, email address, mailing address, phone number.
  • Medical history, medication history, gender, NHS number, date of birth, GP details.
  • Preferences information such as product wish lists, order history, marketing preferences, reviews.
  • Information that you provide by filling in the forms on our website.
  • Other information that you provide when you report an issue.
  • Payment Details

We will only use your information for the purposes for which they were collected.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Your GPs if you have instructed them to send the information to us.
  • NHS Services

We collect, process, and store your data to provide an efficient and legally compliant services and products to you.

How we may use your data

We use the information that you have given us to

  • provide you with the services you require from us.
  • process your EPS nominations and repeat prescription requests. This will involve sending your request to your GP surgery with your personal details. We may provide some services on our website which are supplied by a third party, such as an online doctor or travel clinic booking system. By using these services, the third party providers will have access to your personal details.
  • Send you alerts about booked services such as vaccinations, medication reviews and other private services
  • Respond to requests.
  • Process your payments for such products and services
  • Set up and maintain your account
  • Send you a newsletter if you have consented
  • Respond to your questions and concerns
  • Review and enhance the quality of our services and products
  • Assist in the detection of fraud.
  • process your booking


We may share this information with your GP Surgery in order to provide services such as repeat prescription requests and EPS nominations.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting us through our contact details above.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

How we store your personal information

The security of your information is important to us. This is why we follow generally accepted standards to protect your personal information submitted to us.

We keep your information provided to us for the period required by regulation or to the extent that we have a continued legitimate and lawful purpose to do so. However, we will not retain beyond this period any of your personal data that is no longer required for the purposes set out in this Privacy Notice. The retention of your personal data will be subject to periodic review.

We will securely dispose of your information at the end of the retention period. `

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via or 01322 348984 or by post to Grand Health Pharmacy, 38 Stelling Road, Erith, DA8 3JH if you wish to make a request

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Grand Health Pharmacy, 38 Stelling Road, Erith, DA8 3JH. Email:

Tel: 01322 348984

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113.  ICO website:

Website specific policy

Our website address is:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.